See table below for shipping rates to Alaska, Hawaii and Canada; and rates for other shipping methods.

Items ship from Golden, CO 80403.

Shipping Methods	To all Continental US States	Alaska and Hawaii	Canada
UPS/FedEx Ground	1-5 working days Ground	Air only, see below	UPS/FedEx Ground only
LTL Freight	1-5 working days Ground	N/A	5-7 working days ground
UPS/FedEx 3 Day*	Actual freight rate	Actual freight rate	Actual freight rate
UPS/FedEx 2 Day*	Actual freight rate	Actual freight rate	Actual freight rate
UPS/FedEx Next Day*	Actual freight rate	Actual freight rate	Actual freight rate
USPS Parcel Post (Maximum 24x18x10" box)	3-7 working days	Postal service charges air rates.	Actual freight rate

*Most orders will ship within 24 to 48 hours

**Shipping schedules do vary during Thanksgiving and Christmas holiday periods in the United States. For more information regarding your delivery call our toll-free number (1-888-528-7546).

***Customer may choose to use their own UPS/FedEx account for 3rd party or collect billing.

 

Tracking your order

You can track the progress of your order via your invoice from Fibre by Auskin.

Your tracking number is located in the notes section of the invoice on the lower left hand corner.

You will receive email notification from the freight carrier to your inbox directly if your email address was provided.

Order tracking is also available via the freight carriers' own tracking systems:

• UPS
• FedEx

For more information on tracking your package, please call 888-528-7546 or email salesusa@auskin.com

 

Returns & exchanges

If you are not happy with your Fibre product we would like to know about it!

Please contact us, specifying the reason for your return and whether you would like a refund or exchange. To be eligible for a refund or exchange you must return your Fibre product:

• in the original packaging
• unused and in the same condition that you received it
• with a receipt or proof of purchase
• within 30 days of purchase date.

Auskin will pay the shipping cost for one (1) exchange only. Any additional exchanges will be paid by the consumer.

Please forward the tracking number for any returns to warehouseusa@auskin.com and include a note indicating the desired exchange so we can expedite the exchange.

You will be responsible for the cost of shipping the item back unless the wrong product was shipped or the product arrived damaged. We recommend trackable shipping for return of all products.

We will email you confirmation on receipt of your returned product and, if all the above conditions are met, we will confirm your refund or exchange.

Refunds will be processed to the credit card used for the original transaction. Except in the case of damaged or defective products, shipping costs are non-refundable.

Most refunds will be processed to your credit card within 3-5 working days, but can take up to 3 weeks from the date we receive your return. If after 3 weeks your refund has not been processed to your credit card, please contact us.

Exchanges will be shipped as per the original shipping method and will not incur a shipping charge.

Sale items – Please note that unless sale items arrive damaged or defective, they are sold on a final sale basis and are non-returnable and non-refundable.

 

Damaged or defective products

If you received a damaged or defective product, or we shipped you the wrong product, we will offer you an exchange or a full refund. Replacement products will be priority shipped. Please contact us so we can assist you with the return process.